The Impacts of Service Quality towards Customer Satisfaction, Revisit Intention and e-WOM in Restaurants: A DINESERV Model Application
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The Impacts of Service Quality towards Customer Satisfaction, Revisit Intention and e-WOM in Restaurants: A DINESERV Model Application
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| Title: | The Impacts of Service Quality towards Customer Satisfaction, Revisit Intention and e-WOM in Restaurants: A DINESERV Model Application |
| Author: | Adane, Daniel Temesgen |
| Advisor: | Javed, Mohsin |
| Abstract: | The thesis aims to assess the impact of restaurant service quality on customer satisfaction, revisit intention, and electronic word of mouth in the Czech Republic. It applies a DINESERV model and an explanatory design. Afterwards, it proposes a strategic plan for restaurateurs. |
| URI: | http://hdl.handle.net/10563/57341 |
| Date: | 2025-02-10 |
| Availability: | Bez omezení |
| Department: | Ústav podnikové ekonomiky |
| Discipline: | - |
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Diplomové práce [1041]
