The Impacts of Service Quality towards Customer Satisfaction, Revisit Intention and e-WOM in Restaurants: A DINESERV Model Application

Adane, Daniel Temesgen

The Impacts of Service Quality towards Customer Satisfaction, Revisit Intention and e-WOM in Restaurants: A DINESERV Model Application

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Language: English čeština

The Impacts of Service Quality towards Customer Satisfaction, Revisit Intention and e-WOM in Restaurants: A DINESERV Model Application

dc.contributor.advisor	Javed, Mohsin
dc.contributor.author	Adane, Daniel Temesgen
dc.date.accessioned	2025-12-10T23:09:33Z
dc.date.available	2025-12-10T23:09:33Z
dc.date.issued	2025-02-10
dc.identifier	Elektronický archiv Knihovny UTB
dc.identifier.uri	http://hdl.handle.net/10563/57341
dc.description.abstract	The thesis aims to assess the impact of restaurant service quality on customer satisfaction, revisit intention, and electronic word of mouth in the Czech Republic. It applies a DINESERV model and an explanatory design. Afterwards, it proposes a strategic plan for restaurateurs.
dc.format	80
dc.language.iso	en
dc.publisher	Univerzita Tomáše Bati ve Zlíně
dc.rights	Bez omezení
dc.subject	DINESERV	cs
dc.subject	Service Quality	cs
dc.subject	Customer Satisfaction	cs
dc.subject	Revisit Intention	cs
dc.subject	Electronic Word of Mouth	cs
dc.subject	Czech Republic	cs
dc.subject	Restaurants	cs
dc.subject	PLS-SEM	cs
dc.subject	DINESERV	en
dc.subject	Service Quality	en
dc.subject	Customer Satisfaction	en
dc.subject	Revisit Intention	en
dc.subject	Electronic Word of Mouth	en
dc.subject	Czech Republic	en
dc.subject	Restaurants	en
dc.subject	PLS-SEM	en
dc.title	The Impacts of Service Quality towards Customer Satisfaction, Revisit Intention and e-WOM in Restaurants: A DINESERV Model Application
dc.title.alternative	The Impacts of Service Quality towards Customer Satisfaction, Revisit Intention and e-WOM in Restaurants: A DINESERV Model Application
dc.type	diplomová práce	cs
dc.contributor.referee	Dey, Sandeep Kumar
dc.date.accepted	2025-06-03
dc.description.abstract-translated	The thesis aims to assess the impact of restaurant service quality on customer satisfaction, revisit intention, and electronic word of mouth in the Czech Republic. It applies a DINESERV model and an explanatory design. Afterwards, it proposes a strategic plan for restaurateurs.
dc.description.department	Ústav podnikové ekonomiky
dc.thesis.degree-discipline	-	cs
dc.thesis.degree-grantor	Univerzita Tomáše Bati ve Zlíně. Fakulta managementu a ekonomiky	cs
dc.thesis.degree-grantor	Tomas Bata University in Zlín. Faculty of Management and Economics	en
dc.thesis.degree-name	Ing.
dc.thesis.degree-program	Business Administration and Entrepreneurship	cs
dc.thesis.degree-program	Business Administration and Entrepreneurship	en
dc.identifier.stag	69625
dc.date.submitted	2025-04-25